Problem Solution How it works Financing Scope Next steps
SmartServis · DoKapsy extension

Vehicle service
directly in DoKapsy

We cultivate the service environment in the Czech Republic — from chaos and cash to a transparent digital process in the app ČSOB clients already use every day.

Regular service · repairs · fleets — one digital standard
No more cash and unclear deals
Win-win for DoKapsy, LKQ and the client
How it works Project financing
Slot confirmedLKQ garage · Prague 7
ČSOB payment gatewayno cash
Quote approved
Problem · service wild west

Car service today? Chaos, cash, uncertainty.

Today
  • Regular service, fleet service and repairs — every process different, every garage different
  • Cash, hand-written invoices, phone calls, paper orders
  • Clients don't know what they approve. Garages don't know if they'll get paid. The bank can't see the flow.
  • Little control, little audit — room for unfair practices and disputes
  • Fleets and individuals handle service separately, with no unified standard
Fragmented process
Cash
Phone calls
Paper
"We'll see"
One channel in DoKapsy
Vehicle service like any other DoKapsy service — digital, cashless
The service and repair market works like a digital Klondike — every player with their own rules. SmartServis brings one set of rules.
Solution · cultivation via DoKapsy

DoKapsy brings
order to the service market

SmartServis connects DoKapsy with the LKQ network and digitally standardises the entire process — from booking through quote approval to payment and vehicle release. Regular service, repairs and fleet scenarios share the same transparent channel.

Cash at the counterPayment via ČSOB gateway
Verbal agreementDigital approval and signature
"We'll see on the invoice"Quote upfront, client approval
No historyOrder and document archive in DoKapsy
ChaosAuditable process for all parties
5,6M
registered vehicles in the Czech Republic
1 standard
regular service · repairs · fleets
100%
digital order trail
Win-win strategy

Benefits for everyone in the ecosystem

ČSOB client

Transparent prices, approval at every step, service history, in-app payment — no cash, no surprises.

ČSOB / DoKapsy

New engagement, payment flows, market differentiation, trusted service in the bank's verified environment.

LKQ

Network cultivation, digital orders, fewer disputes, guaranteed approval and payment, one process for the whole network.

Service partner

Clear workflow, confirmed order, approved quotes, instant payment notification — can release the car without disputes.

SmartServis is not just a DoKapsy feature. It is infrastructure that moves the entire service market from chaos to a cultivated digital standard. Win-win for DoKapsy and LKQ — and above all for the client.
How it works

Simple for the client.
Robust behind the scenes. Controllable for everyone.

1

Choose a service

Regular service, repair or fleet scenario — one entry point in DoKapsy.

2

Choose garage and slot

LKQ network map, 3-step booking, slot confirmation via call centre.

3

Approve, pay, drive

Quote, approval, payment and vehicle release — cashless, fully traceable.

Extended flow
Garage
Booking
LKQ call centre
Garage
GT Net quote
Approval
Payment
Vehicle release

The quote is created after the vehicle arrives at the garage — not automatically when booking.

Partner ecosystem

Who cultivates the service environment together

DoKapsy
ČSOB / Etnetera — host application
↕ SmartServis SDK
SmartServis Backend
XT Card — backend · SDK · backoffice
LKQ Call Centrum
GT Net / GT Motive
Service partner LKQ
ČSOB / DoKapsy
Host app, client trust, identity, payment gateway — engine of market transformation.
Etnetera
SmartServis integration into DoKapsy.
XT Card
SmartServis platform — backend, SDK, backoffice.
LKQ
Service network, call centre, GT Net — partner in cultivating the garage network.
GT Net / GT Motive
Service quotes, orders, payment confirmation — one standard for the whole network.
Connecting DoKapsy with the LKQ network creates leverage to move the entire service environment — not just one app. DoKapsy brings clients and trust, LKQ brings the network and garage know-how. SmartServis is the bridge.
Partner LKQ

Leader in spare parts
and branded service networks

LKQ CZ was formed by merging Auto Kelly and ELIT (2022) and is part of LKQ Europe — a leading distributor of spare parts, car paints and garage equipment in Europe. For SmartServis, the key assets are its branded garages, logistics and GT Net as a single backend for the whole network.

#1 on the market · CZK 11 bn
Largest spare-parts distributor in Czechia · new LKQ CZ corporate identity since 2022
370+
branded service locations in CZ
+ 122 garages in Slovakia
12,000
garages supplied by LKQ across Czechia
100+
branches · 2 central warehouses near D1 and D5
2,500+
LKQ CZ employees
300,000
B2B & B2C customers
500+
brand suppliers of parts and equipment
Own garage brands
Auto Kelly Autoservis Partner ELIT AUTOFY LKQ — pan-European garage brand
LKQ Europe ·18 countries ·900 branches ·#1 in Europe ·€6.4 bn revenue (2023) ·900,000+ items in stock ·Czechia among #1 markets (alongside UK, DE, BE, IT, NL, IE)
LKQ’s physical network is the foundation of SmartServis — DoKapsy makes it digitally accessible to ČSOB clients with one process from booking to payment. The following modules show what that looks like in practice.
Feature module · 01

Your vehicles in one place

  • Add vehicle to garage in DoKapsy
  • VIN scan for automatic data fill
  • Vehicle overview and service history
  • All service documents for the vehicle
Benefit: No more re-entering details at every garage. The vehicle is in the system once — for regular service and repairs.
TransformationEvery garage "starts from scratch"Garage knows the vehicle and its history upfront
Feature module · 02

Garage on the map. Slot in 3 steps.

  • Choose an LKQ garage on the map of Czechia
  • Service type: repair or regular service
  • Propose preferred dates
  • Slot confirmation via LKQ call centre
Benefit: Clients see a verified garage network and get a confirmed slot — no endless phone calls.
TransformaceBooking = verbal agreementDigital commitment with system trail
Feature module · 03

Regular service without hassle

  • Service package by vehicle (Premium / Budget)
  • Automatic parts quote by VIN via GT Net and LKQ
  • Slot booking and card hold
  • Reminder to bring the vehicle to the garage
Benefit: Regular service behaves like any other DoKapsy service — predictable, digital, cashless.
Transformace"Call the garage and we'll see"Plannable, repeatable service with a clear process
Feature module · 04

Repair from booking to pickup

  • Issue description and diagnostic slot booking
  • Deposit / card hold when booking
  • Garage diagnostics and repair quote via GT Net
  • Approve or decline the quote in the app
Benefit: Transparent process — clients always know what they approve and what it costs. No more "car in the garage, invoice surprise".
TransformaceLeast controlled segmentAuditable digital workflow
Feature module · 05

You approve only what you want

  • Service quote arrives directly in DoKapsy
  • Approve or decline with one tap
  • If the garage finds more issues — new quote for approval
  • Digital signature of the work order in the app
Benefit: No invoice surprises. Clients control every extension — garages cannot add work without approval.
TransformaceExtra work = source of disputesDigitally approved, traceable, fair
Feature module · 06

Pay in the app. Garage releases the car.

  • Card hold when booking
  • Final payment via ČSOB gateway
  • Realtime payment confirmation to GT Net
  • Garage instantly sees it can release the vehicle
Benefit: No more cash at the counter. New payment flow for ČSOB — service payment directly in DoKapsy, garage knows it can release the car.
TransformaceUncertain "will they pay?" momentGuaranteed step linked to vehicle release
Feature module · 07

Everything in one place

  • Service history
  • Work order, handover protocol, invoice — in the app
  • Document archive per order
  • Push notifications on order status changes
Benefit: Clients always have service history at hand — in the banking app they already use. Fleets and individuals share one archive.
TransformacePaper orders and lost invoicesPermanent digital archive — audit trail
Value for ČSOB and LKQ

Win-win: why it makes sense for both sides

ČSOB / DoKapsy

Engagement
Regular client interactions with DoKapsy beyond banking
New payment flows
Service payments via ČSOB gateway — instead of cash
Differentiation
Complete vehicle management in the banking app
Trust and control
Verified client identity, auditable process, motorist spending data

LKQ

Network cultivation
One digital standard for the entire garage network
Fewer disputes
Approved quotes, guaranteed payment, fewer claims
Digital orders
Order flow from DoKapsy instead of calls and paper
Volume growth
Access to millions of ČSOB clients in a trusted environment
DoKapsy brings trust and clients. LKQ brings the network and service know-how. SmartServis is the infrastructure that turns this into a cultivated market — not another isolated app.
Project financing

Joint investment in market cultivation

Transforming the service environment requires investment from both sides — DoKapsy brings clients and trust, LKQ brings the network and service infrastructure. Parity financing reflects parity benefit.

ČSOB 50 / 50 LKQ

ČSOB pays

  • SmartServis platform implementation costs
  • DoKapsy integration (Etnetera)
  • One-time platform delivery
  • Platform operations and support

LKQ pays

  • Application service operations for the garage network
  • LKQ Call Centre API changes and operations
  • GT Net / GT Motive integration and changes
  • Service infrastructure operations on the LKQ side
The project is funded in parity — ČSOB invests in implementation and DoKapsy integration, LKQ invests in service and operational infrastructure. Both sides bear significant implementation costs in their domain. Result: a cultivated service market where both sides benefit from the digital standard.
What we deliver

What is included in the delivery

Phase 1

Platform and integration

  • SmartServis Backend REST API
  • SmartServis SDK (Android + iOS)
  • SmartServis Backoffice
  • Integrace LKQ Call Centrum, GT Net, ČSOB platební brána
Phase 2

Service workflow

  • Regular service + repair
  • Garage, booking, quote approval
  • History, audit, notification events
Phase 3

Payments, documents, operations

  • Card hold, final payment, GT Net sync
  • PDF documents, digital signature, archive
  • Backoffice dashboard, QA, deployment

All phases are part of the current delivery. DoKapsy UI screens are implemented by Etnetera based on the SmartServis SDK. The goal is not just to "add a feature" — it is full infrastructure to cultivate the service market.

Hi-fi prototype

Full app walkthrough — 19 screens

Explore the full user journey: garage, LKQ booking, regular service and repair, quote approval and ČSOB gateway payment. Use the left panel to jump between screens.

Next steps

Ready to cultivate the service market together

DoKapsy is trusted by ČSOB clients. Together we extend it with vehicle care in an environment where chaos and cash are replaced by a transparent digital process. Win-win for DoKapsy, LKQ and the client.

1
Kick-off meeting

Scope and priorities alignment.

2
UX workshop with Etnetera

User journey in DoKapsy.

3
Technical analysis

SmartServis SDK integration into DoKapsy.

ČSOB
Jan Kubicek
Director
Strategic partnerships & Innovations
Československá obchodní banka, a. s.
Výmolova 353/3 · 150 57 Praha 5
Mobile: +420 606 666 059 E-mail: jakubicek@csob.cz
XT Card
Ing. Martin Rejzl
Chairman of the Board
XT-Card a.s.
Komunardů 1584/42 · 170 00 Praha 7
Mobile: +420 603 541 059 E-mail: martin.rejzl@xt-card.com
Schedule kick-off